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Frequently Asked Questions
Here are some common questions about CommonTime
Registration
Do I have to make separate accounts if I am both an Artist and an Educator?
FAQ
Yes. Although it seems like quite a bit of work, your profiles as Artist and Educator each serve a unique function on CommonTime. Many Educators are also great teaching Artists and vice versa, but whether you are looking to hire an Artist or be hired as an Artist depends on the account you use to book a session. Please note that you cannot use the same email to register multiple CommonTime accounts. If you would like to make multiple CommonTime accounts, you will need multiple email addresses.
Artist
Do I need to have a certain amount of experience?
FAQ
Yes. Artists vetted on the website are either very established, are becoming established, or are in the first prominent stages of their careers. An Artist needs to have experience working with students and Educators. The Artist must be highly organized, articulate and easy to work with.
How do I register as an Artist?
FAQ
Registering with CommonTime is free and easy. On our home page click on “Artist” at the top of the page or on the Artist image. Please fill in all fields carefully. If you don't want to register all at once, you can return to the registration process anytime. The registration autosaves after each full page has been completed. Your profile picture, videos, CV, and references should be current and up to date. Please see the tutorial provided on our home page.
What if I can't finish my registration all at once?
FAQ
The registration autosaves after each full page has been completed. When you return to the platform you will be redirected automatically to complete your registration. You must complete all steps of the registration process to become discoverable.
What is the vetting process?
FAQ
CommonTime staff reviews each applicant and the information they have provided and contacts references. The vetting process occurs only when your registration is complete. If your registration is complete but some of the content doesn't showcase your talent and expertise, then CommonTime will notify you with a suggestion to improve your profile as part of the Acceptance Policy.
When will I know if I have been accepted?
FAQ
CommonTime aims to vett Artists within 48 hours. The process may take longer should a reference not respond within that time frame. When you have been accepted, you will receive a notification and your profile will become active.
What is CommonTime's Cancellation policy?
FAQ
The cancellation policy for Artists and Educators is a minimum 48 hours notice. Cancellation requires that the Artist and Educator attempt to reschedule with one another. In the event that the Artist in question is not available at another time or date, the Educator may schedule a different Artist. The original Artist may refer another Artist. Please see the cancellation policy here.
How do I get paid?
FAQ
In order to receive payment, you will need to have a Stripe or Paypal account. CommonTime uses Stripe and PayPal for payment transfers. You can manage your payments through the My Account page.
What is CommonTime's booking fee?
FAQ
CommonTime's standard booking fee is 15% of the session price. Please take this into account when setting your rates. Artists can reduce their booking fees through our referral program. When you use a referral code to register with CommonTime as an artist, the booking fee for your first session is 10% of your session price. As a registered artist, each time someone uses your referral code to sign up with CommonTime the booking fee for your next session is reduced to 7.5% of your session price.
Does the Artist still get paid if the lesson is not attended?
FAQ
If the Educator did not cancel within 48 hours of the lesson, the Artist will still be paid. It is recommended that the Artist contact the Educator and request CommonTime's support if the scheduled session is not attended, or technical issues interfere with the scheduled session. Please contact CommonTime at support@commontime.online.
What happens if the Artist does not attend the lesson?
FAQ
If the Artist has not rescheduled a lesson, and does not appear for the scheduled session, please contact CommonTime at support@commontime.online. We will facilitate a rescheduling of the session.
Are there pre-established prices for lessons?
FAQ
As part of the registration process, you can set your own prices for the sessions you will provide. You can change your session prices at any time in the Rates & Offers tab in My Account.
Can my prices be negotiated through the chat interface?
FAQ
Yes. If you feel that the prices you have listed are either too high or too low for a specific session, you may negotiate a price that is agreeable to both parties.
Do I have to accept an offer?
FAQ
All parties want the students to have a great learning experience. You accept an offer if it is a good fit.
Do I have to pay to create a profile?
FAQ
Registration is free for all users.
How do I create a profile?
FAQ
Your profile is created during the registration process. Once registration is complete, you can change or update your profile through the My Account page.
What if I can't get a hold of the Educator?
FAQ
If the Educator hasn't responded, try sending a follow-up message. If a response is needed urgently, such as before an upcoming session, please notify us at support@commontime.online.
What if my specialization is not listed?
FAQ
You may contact us with the note “specialization not listed” and we can add it to our list. Please contact us at support@commontime.online.
What if I don't want my session recorded?
FAQ
Your session may only be recorded if you have given your consent to be recorded in your agreement with the Educator. If you did not click the box labelled “I consent to have the session recorded,” any recording is in direct violation of CommonTime's Privacy Policy.
What if I want the session recorded?
FAQ
You can give your consent to the Educator that they may record the session. If you wish to record the session for your own purpose, both parties must be in agreement by clicking on the box labelled “I consent to have the session recorded.”
What are CommonTime's suggestions for my video?
FAQ
The information that you want to show on your Profile page should be reflected in your SHORT and concise video. We recommend that it be between 30 seconds and 3 minutes in length. Make it your Elevator Pitch. Your opening statement. Your WOW factor. Additional suggestions:
  • Record yourself in a great space
  • Your full body and face should be clearly seen
  • If you are a Visual Artist, your exhibition/art works should be clearly displayed
  • Have excellent lighting
  • Look professional and fabulous!
  • Introduce yourself, what you do, and where you are
  • Demonstrate all of the languages you speak
  • List all of your specializations
  • Give your Artist statement
  • Close with an engaging statement
Educator
How do I register as an Educator?
FAQ
Registering with CommonTime is free and easy. On our home page click on “Educator” at the top of the page or on the Educator image. Please fill in all fields carefully. If you don't want to register all at once, you can return to the registration process anytime. The registration autosaves after each full page has been completed. Your profile picture, videos, CV, and references should be current and up to date. You must complete the registration before you can chat with Artists on the platform. Please see the tutorial provided on our home page.
How does my school register?
FAQ
An Educator can register on behalf of their classroom, but not on behalf of their school. If you want to register an entire school you will need to sign up for an Educational Institution Membership. With an Educational Institution Membership, up to 20 Educators can use a login code to book sessions for their classes and students. School memberships offer substantial savings and benefits. Please see our Membership section for more information.
How many Educators can be part of an Educational Institution Membership?
FAQ
Up to 20 Educators can be part of an Educational Institution Membership. Please see our Membership section for more information.
How much does an Educational Institution Membership Membership cost?
FAQ
Please refer to our Membership section.
Arts Organization
How do I register as an Arts Organization?
FAQ
Registering with CommonTime is free and easy. On our home page click on “Arts Organization” at the top of the page or on the Arts Organization image. Please fill in all fields carefully. If you don't want to register all at once, you can return to the registration process anytime. The registration autosaves after each full page has been completed. Your logo, videos, and virtual series should be current and up to date. You must complete the registration before you can chat with Artists on the platform. Through CommonTime, an Arts Organization can search for Artists for outreach sessions as well as sell virtual series. Please see the tutorial provided on our home page.
What is a virtual series?
FAQ

A Virtual Subscription series is the virtual outreach programming from an Arts Organization. Students watch a video of a performance or presentation that is based on the Organization's programming. Students, Educators, and outreach staff meet in an interactive workshop for one or more sessions. Outreach staff instruct students in skills and concepts related to the performance or presentation.

Performances and presentations may be Livestreamed or Pre-recorded, and workshop classrooms may be Fully Virtual or Semi Virtual. See below for more information.

Video types: Livestream or Pre-recorded

Livestream Performance: Broadcast live from the venue in real time, at a scheduled date and time.

Example: Watching a live opera from the Metropolitan Opera in real time.

Pre-recorded: Can be watched at any time, or within a given time frame as specified by the Arts Organization.

Example: Watching a recorded performance of The Nutcracker from the Bolshoi Theatre in Moscow.

Workshop types: Fully Virtual or Semi Virtual

Fully Virtual: All students, Educator(s), and outreach staff meet virtually.

Example: A workshop teaches students acting, lip synching, and using your video camera and room as a stage.

Semi Virtual: All students are in the physical classroom with the Educator(s), and outreach staff present virtually.

Example: A two-session workshop involves costuming for dancers.

Sessions
How do I start my session?
FAQ
After booking, you will receive a link to your CommonTime message inbox and email. The link will only activate at the time and date of the booked session. The Artist initiates the session as the host, and the link will deactivate 15 minutes after the booked session has ended. There is extra time included in the session for all parties to make sure the link is working properly.
What is the maximum number of participants allowed in a video session?
FAQ
In a fully virtual session, with all participants online, the videos of up to 16 participants are visible at once. In sessions of more than 16 participants, any participants that are not currently visible will appear as icons at the bottom of the window. When a participant speaks, their video will become visible. For the best experience, we recommend that no more than 16 participants have their video and audio enabled simultaneously. A text-based chat feature is also available during the session. In a semi-virtual session, the presentation can be displayed to a classroom via SmartBoard or other presentation device.
What are the different types of sessions?
FAQ

Visiting Artist Classroom

A Visiting Artist Classroom session is an opportunity for a group of students to work with an artist for 1 to 5 hours. For educators in a physical classroom with a Smartboard, the suggested class size for this type of session is 20 students or fewer. For classes that are fully online, a maximum of 8 students is optimal for CommonTime’s gallery view. Sessions can be booked in a continuous block of time or can be separated into shorter time blocks that add up to the chosen length. The artist and educator can use the CommonTime chat feature to discuss curricular plans for their session.

Example: A Tabla Artist from India works with International Baccalaureate Diploma students on meter and rhythm analysis and performance, with a middle school grade 7 music class on the classifications and timbres of percussion drums, and with elementary music students on the different types of drums played across the world.

Master Class

A master class is an intensive session between an artist and a small group of up to 8 advanced students or emerging professionals. The goal of a master class is to work learners through the technique, presentation, or analysis of a craft, and engage deeply in the mastery of an art form. A master class is 3 hours; we recommend that this time block be divided into two sessions. The first session is a 2-hour master class between the learners and the artist. The second session, 1 to 2 weeks later, is a 1-hour follow-up in which the learners and the artist meet again to see how the participants have applied the guidance and feedback.

Example: A wax encaustic Visual Artist works with an emerging professional on a body of work, providing guidance and feedback and ensuring that the professional's technique is correct. The Artist checks in within 2 weeks to see how the emerging professional has applied the feedback and critique to their work.

Private Lesson

A private lesson is a 30- to 90-minute session between an artist and 1 to 2 learners, in which the artist teaches the technique of a craft.

Example: A lighting designer works directly with a single student on the use of gels.

Meet and Greet

A meet and greet is a short introductory session with an artist to help you decide if they are a good fit for you and your learners. This session type can also be used to familiarize yourself with our session interface.

What platform is used for video sessions?
FAQ
We use Vonage for our video capabilities.
Why does CommonTime use Vonage over other video platforms?
FAQ
We use Vonage for our video capabilities because our platform depends on the best video and audio quality, most stable connection, and fastest streaming. We feel that Vonage is the safest and most secure platform for this purpose. Vonage is used by many Fortune 500 companies such as Allstate, Farmers, Firefly, and Gatehouse Media. For more information about Vonage, please visit www.vonage.com.
Is Vonage safe?
FAQ
Vonage has 99.9% “uptime reliability.” “Building on our standard always-on encryption and GDPR-compliance capabilities, we offer a very broad range of advanced security, firewall-control, regional isolation, and compliance certification options.” -- www.vonage.com.
How do I book a session?
FAQ
Go to search, find an Artist that fits your class, check their availability, and contact them. You may complete the booking after you have contacted the Artist. Should the Artist not be available at your desired time or date, choose another time or date, or another Artist will be suggested to you.
What if the time/date needs to be changed?
FAQ
The time and date of a booked session can only change if all parties have agreed to the change.
What if I need to contact the other person to change a time/date?
FAQ
You can do this by going to the My Account page and messaging the person directly.
What if the other party does not agree to the change?
FAQ
If you are the Educator making the change, and the booked Artist can't accommodate your schedule change, you may select another Artist for that time/date. Please refer to our Cancellation Policy and Terms and Conditions.
Can I test out the video sessions ahead of time?
FAQ
Your video link includes extra time before your session for testing, as well as extra time after your session for wrap-up and to accomodate any technical issues. The Artist/Arts Organization and Educator should test the session link at least 15 minutes before the scheduled start time. If you need to test your link on a day outside of your scheduled session, please let us know by sending an email to support@commontime.online.
Can I record sessions or performances?
FAQ
You may record the sessions or performances if both parties have consented to the recording. This must be done prior to the session. Educators should review their school's policy toward recording students before giving their consent. Recorded sessions are stored on the platform. You will receive the link after the completion of your session.
What does CommonTime do with my recorded sessions?
FAQ
Please refer to our terms and conditions and privacy policy. Should CommonTime use any recorded sessions it will be for marketing purposes with the consent of all parties involved.
General
How can I get in contact with CommonTime?
FAQ

For general questions and feedback: info@commontime.online

For technical support: support@commontime.online

For Membership and package questions: membership@commontime.online

For marketing and sales questions: marketing@commontime.online

Referral Program
What do you receive for referrals?
FAQ

There are different referral programs for Artists and Educators. Please see our Referral Program Policy here.

ARTIST:

  • When MY referral code is used = 50% off booking fee
  • When I use SOMEONE ELSE'S referral code to sign up = 10% off 1st booking fee

EDUCATOR:

  • When MY referral code is used = 10% off future booking
  • When I use SOMEONE ELSE'S referral code to sign up = 5% off future booking (1st booking full price) • one code per booking

ARTS ORGANIZATION:

  • When MY referral code is used = 10% off booking fee
  • When I use SOMEONE ELSE'S referral code to sign up = 5% off future booking (1st booking full price) • one code per booking
How many times can I use a referral code?
FAQ
Referral codes can be used one time per user.
Membership
Why should I become a Member?
FAQ
Becoming a Member, as an individual or institution, offers great discounts for booking single sessions and packages, as well as access to special promotions, webinars, and professional development.
What is the difference between Members and non-members?
FAQ
Membership Benefits
  • “Member since” feature on your profile
  • Social media spotlight (on Facebook, Instagram, LinkedIn) featuring pictures and videos of student interaction
  • Members-only recognition program with access to special offers and promotions
  • Substantial discounts on Artist fees and package deals
  • Participation in webinars, workshops, and professional development
Can a non-member receive a discount?
FAQ
Non-members can receive discounts on packages, but will save less than a Member would.
What are the different Membership options?
FAQ

Individuals - $100/year

Institution Membership (up to 20 Educators per Membership) - $350/year

Corporation (up to 100 Members) - $1000/year

Packages
What are packages?
FAQ
A package is 3 or more sessions booked together. Packaged sessions can involve one classroom for one day, or multiple classrooms on different days.
What are the benefits to booking a package?
FAQ
Booking a package allows for diversity in your programming. You can easily book a single Artist for different classes, or you can book multiple Artists at once. When booking a package you get a discount.
What is the difference between a Member booking a package and a non-member?
FAQ

Non-members can receive discounts on packages, but will save less than a member would.

Package savings for Members and non-members:

Members

  • Save 10% on the cost of 3-5 sessions
  • Save 15% on the cost of 5 or more sessions

Non-members

  • Save 5% on the cost of 3-5 sessions
  • Save 10% on the cost of 5 or more sessions
Can I book more than one Artist in a package?
FAQ
Yes. Once you have selected one Artist, you can save them to your cart and continue searching for and adding other Artists.
What kind of sessions can be added to a package?
FAQ
You can mix and match any of the session types in a package. A package can include three of the same session or a combination of different sessions.
Payment
Is my payment secure?
FAQ
Your payment, as well as your payment details, are secure through SSL data encryption and authentication.
How is each session's payment processed?
FAQ

Educator payment.

The Educator pays for the session. CommonTime holds the amount until both parties have agreed to the session time and date. Upon confirmation, the payment is made.

Artist payment.

The Artist is paid within 7 days upon successful completion of the session. Payments are processed through Stripe and Paypal.

My Account
What if I can't log into my account?
FAQ
If you have more than one account on CommonTime (Artist and Educator) please ensure you are signing into the correct account. If you have forgotten your password, you can reset your password and we'll send a link to your registered email. For further queries, please contact us at support@commontime.online.
What if I can't contact the Artist?
FAQ
If you are unable to chat with the Artist through your account, please contact support@commontime.online.
What if the Artist doesn't respond to my inquiry?
FAQ
Artists are encouraged to respond to your inquiry within 48 hours. If you have not heard from the Artist within that time frame, you may opt to send them another chat or search for a different Artist.
How do I coordinate my timezone?
FAQ
Within your registration ensure you have chosen your time zone. When you are booking an Artist, the Artist's schedule is automatically converted to your time zone. If you have questions about scheduling an Artist, please contact us at info@commontime.online.
Legal
What are the terms and conditions?
FAQ
You can view our terms and conditions here.
How are technical issues handled, will I get a refund?
FAQ
We understand that technology doesn't always work perfectly. If you encounter technical issues while using CommonTime, you may reschedule your sessions without penalty. For more information, please review our cancellation and refund policy.
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Still need help? Send us a note!
You can reach out to us at support@commontime.online.